1. Information we collect
We collect only what we need to respond to you and deliver our services:
- Information you give us — your name, email address, phone number, company details and anything you write when you contact us by form, email, phone or WhatsApp.
- Project information — content, credentials and data you share with us while we build or maintain your website or software.
- Technical information — standard server logs and, where enabled, aggregated analytics such as browser type, device and pages visited, used only to keep this website secure and improve it.
2. How we use your information
- To reply to enquiries and prepare proposals and quotes.
- To deliver, support and maintain the services you engage us for.
- To send invoices and project communication.
- To understand how this website is used and improve it.
- To meet legal, tax and accounting obligations.
3. Consent and lawful use
We process personal data in line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. By contacting us you consent to us using your details to respond to your request. You may withdraw consent at any time by writing to us, though this may affect our ability to continue working with you.
6. Data retention
We keep enquiry details for as long as needed to respond and follow up, and project records for as long as needed to provide support and meet legal and tax requirements. When data is no longer needed, we delete or anonymise it.
7. Security
We use reasonable technical and organisational measures to protect your information, including encrypted connections, access controls and secure credential handling. No method of transmission or storage is completely secure, but we work to protect your data and will notify you of any breach as required by law.
8. Your rights
You may ask us to:
- Tell you what personal data we hold about you.
- Correct or update inaccurate information.
- Delete your information, where we are not legally required to keep it.
- Withdraw consent for further processing.
To make a request, email contact@nivabytesoftware.com. We respond within a reasonable time and in any case as required by applicable law.
9. Third-party links
This website may link to other sites, such as client projects or WhatsApp. We are not responsible for their privacy practices and encourage you to read their policies.
10. Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last revised. Continued use of the website after changes means you accept the updated policy.
11. Contact and grievances
For any privacy question or grievance, contact NivaByte Software, Noida, Uttar Pradesh, India at contact@nivabytesoftware.com or +91 63933 74440.